We accept a range of secure payment methods, including major credit and debit cards such as Visa, Mastercard and American Express, as well as PayPal, Klarna, Apple Pay, Google Pay and Shop Pay. Additional payment methods may be available depending on your location and device.

The payment methods currently available for your order will be displayed at checkout.

Yes. Our website uses SSL encryption to protect your personal and payment information during checkout.

Because many of our products are made to order, please contact us as soon as possible at service@joydeco.de if you need to change or cancel your order.

Orders cancelled within 12 hours of purchase are eligible for a full refund. Changes to size, color, lining, operating method, or other customization options should also be requested within 12 hours.

After 12 hours, if production has already started, a 30% cancellation fee may apply. Once an order has been produced and shipped, it can no longer be cancelled due to a change of mind.

Yes. Applicable import duties and customs charges are covered by Joydeco for all orders, regardless of destination. Shipping charges, where applicable, are calculated separately at checkout.

If you are unexpectedly asked to pay any import duties or customs charges, please contact us at service@joydeco.de before making any payment.

Most Joydeco products are made to order according to your selected specifications. Production usually takes 2–5 business days before the order is handed over for shipping.

Standard Shipping is free for orders of €100 or more and costs €9.90 for orders under €100. Fast Shipping costs €19.90 for all orders.

The available shipping options and final shipping charges will be shown at checkout.

After production is completed, Standard Shipping usually takes 7–12 business days, while Fast Shipping usually takes 3–7 business days.

These shipping times are estimates. Individual shipments may occasionally be delayed due to public holidays, customs clearance, extreme weather, carrier disruptions, or other circumstances outside our control.

Once your order has been handed over to the carrier, you will receive a shipping confirmation email with a tracking number.

Please allow approximately 1–3 business days for tracking information to update after shipment.

If your order has not arrived within the expected delivery timeframe, please contact us at service@joydeco.de and include your order number. We will check the shipment status and assist you with the next steps.

If you selected Fast Shipping and the shipment is delivered later than the stated 3–7 business day shipping timeframe after shipment due to eligible shipping-related delays, the €19.90 Fast Shipping fee will be refunded in accordance with our Shipping Policy. This does not automatically entitle the order to cancellation or a full refund if the parcel is ultimately delivered successfully.

No. Applicable import duties and customs charges are covered by Joydeco for all orders, regardless of destination. Customers are not normally expected to pay any additional import duties or customs charges upon delivery.

If you are unexpectedly asked by the carrier or customs authorities to make such a payment, please contact service@joydeco.de before paying.

Most Joydeco curtains, shades, and other window treatments are made according to your individual specifications. The statutory 14-day right of withdrawal therefore does not apply to made-to-measure products where the applicable legal requirements are met.

Returns for customer-related reasons, such as a change of mind, an incorrect size ordered by the customer, color preference, or other personal expectations, are generally not accepted.

In exceptional cases where Joydeco agrees to accept such a return, the customer is responsible for return shipping and the refund is handled in accordance with our Refund Policy.

Please contact service@joydeco.de before returning any item. Do not refuse delivery or return a parcel without receiving return instructions from our customer service team.

If your product is damaged, defective, incorrectly supplied, or does not match the confirmed manufacturing specifications, please contact service@joydeco.de with your order number, a description of the issue, and relevant photos.

Depending on the circumstances, you may be eligible for a replacement, return, refund, or another appropriate remedy. Your applicable statutory consumer rights remain unaffected.

Where a refund has been approved following a return, it is generally processed to the original payment method within 5 business days after the returned item has been received and inspected.

For customer-reason returns that are exceptionally accepted by Joydeco, return shipping is paid by the customer and the applicable refund is calculated in accordance with our Refund Policy. The customer-return deduction does not apply to defective, damaged, incorrectly supplied, or incorrectly manufactured products.